Introduction
Thank you for choosing Adaapt.ai. We value your satisfaction and aim to provide the best possible service. This Refund Policy outlines the terms and conditions for refunds on our services.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Within 30 Days: Requests made within 30 days of purchase.
- Service Not Delivered: If the service promised was not delivered as described.
- Defective Service: If the service provided is defective or not as per the agreed terms.
Non-Refundable Items
The following are generally non-refundable:
- Customized services specifically tailored to your needs.
- Services that have already been fully or partially executed.
- Subscription fees for ongoing services beyond the initial purchase period.
Refund Process
- Contact our support team at support@adaapt.ai.
- Provide your order details and reason for the refund request.
- Our team will review your request and respond within 5 business days.
- If approved, refunds will be processed within 14 business days.
Refund Method
Refunds will be credited to the original method of payment used for the purchase.
Cancellation of Services
For ongoing services, cancellation requests should be submitted at least 7 days before the next billing cycle to avoid charges for the upcoming period.
Exceptions
Adaapt.ai reserves the right to handle refund requests on a case-by-case basis. We may offer alternatives such as service credits or extended service periods in lieu of monetary refunds.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions about our Refund Policy, please contact us at info@adaapt.ai.
This document was last updated on 20-06-2024.